OddBall Studios
Returns & Refunds
Effective October 3, 2026
This policy applies to OddBall Swag purchased through the OddBall Shop. Our products are made to order and fulfilled through Printify's Pop-Up Store service.
Damaged or defective products
If your product arrives damaged or defective, a free reprint or refund may be available. Please report the problem within 30 days of delivery and provide the required photo proof. In most qualifying cases, the damaged or defective product does not need to be returned.
Returns and exchanges
Because each product is made to order, returns and exchanges are not supported for non-defective products. This includes ordering the wrong size or color or changing your mind after the order has been produced.
Order issues
If you receive a damaged, defective, or incorrect item, or have a delivery-related problem, please use the support information provided with your OddBall Shop order so Printify's customer support team can review the issue. Keep your order information and photos of the product available when reporting a problem.
Address and delivery issues
Orders returned to sender or lost in transit because an invalid or incorrect delivery address was provided may be handled differently from damaged or defective product claims. Any available refund or replacement will depend on the circumstances of the order.
Questions
For general OddBall Studios questions, contact oddballapps@gmail.com. For an issue with an OddBall Shop order, use the customer-support information included with your order so the fulfillment team can assist you directly.